Free Access Salesforce.ADX261.v2023-09-14.q81 Practice Test (Page 8)

Question 31

What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers

A.Ensure all users refrain from logging into production for an entire day prior to deployment.

B.Select a window of time when users will NOT be making changes to the organization.

C.Ensure that at least 60% of the code is covered by unit tests before deploying to production.

D.Migrate a test deployment to a staging environment for a smoother real-life experience.

E.Plan and communicate the deployment to all users of the organization in advance.

Question 32

Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?

A.Deliver the entire project simultaneously so as to present UC with a completed solution.

B.Generate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.

C.Schedule a meeting with the UC executives at the start of the project to generate all the requirements.

D.set a cutoff date of 1.5 months before user acceptance testing for any change requests.

Question 33

Cloud Kicks (CK) recently implemented Knowledge Centered Support to improve the expertise of its agents. The pilot focused on creating articles for the most common support topics. After the pilot, customer satisfaction has improved and average call time has decreased. To continue improving KPIs, CK wants to know where to focus its efforts next.
Which Knowledge dashboard should a consultant use?

A.Top Articles sorted descending

B.Most Linked Articles

C.Most Revised Articles

D.Search Activity Gaps

Question 34

Universal containers would like for articles to be suggested to agents based on information they are typing into the case. What solution should a consultant recommend?

A.Enable the knowledge sidebar setting in the case support settings.

B.Create a visualforce page called knowledge sidebar on the case page layout.

C.Create a salesforce console for service and enable the knowledge sidebar on the case page layout.

D.Enable the knowledge sidebar related list on the case page layout.

Question 35

Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.
Which three benefits can be expected from KCS adoption? Choose 3 answers

A.Increased call routing accuracy

B.Reduced issue resolution time

C.Increased call deflection

D.Reduced support channels

E.Optimized use of resources

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Question 31

Question 32

Question 33

Question 34

Question 35

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