Question 111
Leads come to universal containers from various sources and need to be assigned to the correct sales team. When a lead comes for the APAC region, it can be passed to an external partner if the sales director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.
At the minimum, which combination of automation tools will be needed to meet these requirements?
                        
                    
                    At the minimum, which combination of automation tools will be needed to meet these requirements?
Question 112
Which two options are allowed with Territory Management and the territory hierarchy, but NOT with the standard Role Hierarchy? Choose 2 answers
                        
                    
                    Question 113
Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could not be submitted.
How should the administrator troubleshoot this?
                        
                    
                    How should the administrator troubleshoot this?
Question 114
When an administrator enables customizable prebuilt entitlements, which three options are automatically created?
Choose 3 answers
                        
                    
                    Choose 3 answers
Question 115
Universal Containers wants to use the Omni-Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements.
What should an administrator take into consideration before implementation?
                        
                    
                    What should an administrator take into consideration before implementation?
            