Universal Containers wants to allow its customers to submit support requests across multiple channels. How can this be accomplished with Salesforce? Choose 2 answers

An administrator has been asked to create a new field called region code on the opportunity object. this field should only be visible to users with the outside sales, Manager and system Administrator profiles and editable by users with the system administrator and manager profiles.
How should the administrator ensure this field is accessible to only these users?

Users report that the Industry picklist field is no longer visible on account records.
Which tool can an administrator use to troubleshoot this issue?

Your organization-wide defaults for Price Books are set to No Access, What should you do to enable your Sales Reps to view the South America Price Book and add Products in this Price Book to Opportunities?

The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?