Question 1

What should an administrator consider when setting up and maintaining Salesforce Knowledge? Select 3
  • Question 2

    How can you create a report in Salesforce that shows all
    Accounts with and without Opportunities?
  • Question 3

    Cloud Kicks has a Process Builder which should trigger upon a status change from on approval process. The Process Builder triggers if the status is updated manually, but not as a result or the approval process update.
    What could the administrator do to troubleshoot the issue?
  • Question 4

    A Sales Manager does not have edit access on accounts. However a user below them in the role hierarchy does have edit access. Do they inherit this access?
  • Question 5

    How should an administrator ensure the appropriate number of digits are entered Into the custom encrypted field created to capture credit card numbers on the Opportunity object?