If your support process is not based on individual service contracts which steps should you perform when settling up entitlements?

Your boss wants you to make a report that shows sales growth year over year, which logical command should you use?

Universal Container has a custom object to track complaints. They use a field to view related complaints.
What is the relationship?

The administrator at Cloud Kicks has been requested to provide access to the Leads object to a contractor. The contractor currently has a profile that has access to a project management app within Salesforce. The contractor should only have View access to all of the Lead records.
What should the administrator handle this request?

When should an administrator apply a permission set to a user or group of users versus configuring the user's profile with the necessary access?