Free Access Salesforce.B2B-Solution-Architect.v2024-07-05.q116 Practice Test (Page 6)

Question 21

Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendors using Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?
Choose 2 answers

A.Does the direct Sales team co-sell with partners or sell to partners in this new channel model?

B.Do partners need to do complex configurations or create their special pricing?

C.Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?

D.What do we need to invest in order to build the channel and where does that investment come from?

Question 22

Universal Containers (UC) needs to provide a portal for its customers to order spare parts for the equipment that has been sold to them. Spare parts orders are fulfilled in uC's ERP system and need to be integrated with the solution. Order status would need to be reflected in the solution. Additionally, m the future, UC wants this order integration scaled to additional applications. UC also needs customers to be able to schedule appointments for service for their equipment.
Which products should a Solution Architect recommend implementing to meet these requirements?

A.B2B Commerce. Salesforce Field Service, Experience Cloud, and Meroku

B.B2B Commerce, Salesforce Field Serv.ee, Experience Cloud, and Sales Cloud

C.B2B Commerce, Service Cloud, Experience Cloud, and Salesforce Connect

D.B2B Commerce. Salesforce Field Service, Experience Cloud, and MuleSoft

Question 23

Fabulous Flowing has been using Salesforce for 10 years and is starting to notice performance issues. The company anticipates continued growth of 15% each year. It frequently refers to data that is within the past 12 months. Currently, there are 600,000 Cases. Fabulous Flooring realizes it needs to archive some of the data, however, would like it to remain m Salesforce. The leadership team meets for an in-depth strategy and planning session every 3 years and will need reporting on the archived dat a. The Solution Architect has recommended the use of Big Objects.
What are two considerations the Solution Architect should discuss with Fabulous Flooring?
Choose 2 answers

A.Picklist fields will need to be marked as required for indexing in the Big Object

B.The company will need to use Async SOQL to pull the data into a subject based on specific criteria, and build reports and dashboards for the strategy and planning session.

C.Picklist fields will need to be loaded as Text fields into the big Object.

D.The company will need to build reports and dashboards for the strategy and planning session based on specific criteria from the dg Object.

Question 24

Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A.Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.

B.Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.

C.Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.

D.Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.

Question 25

A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners.
Based on the business requirements, which solution should the Solution Architect recommend?

A.Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site.

B.Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site.

C.Implement Salesforce Service Contracts with line items to track rebate accruals and expose the data in the Experience Cloud site.

D.Implement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site.

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Question 21

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Question 23

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