Free Access Salesforce.B2C-Solution-Architect.v2025-10-23.q111 Practice Test (Page 3)

Question 6

An organization wants to avoid sending post-purchase review emails until a customer has had a chance to receive and try out their order. The typical shipping duration is around 3 days, but the organization is unsure about how long it takes a customer to try the product once it has been delivered.
What should the company do to leverage its Salesforce product suite and optimize the open rates for its post- purchase emails?

A.Use B2C Commerce to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Einstein Engagement Split based on open rate to optimize the additional delay for product testing.

B.Use Salesforce Order Management to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Engagement Split with 1-, 2-, and 3-day Wait activity based on open rate to optimize the additional delay for product testing.

C.Use B2C Commerce to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Engagement Split with 1-
, 2-, and 3-day Wait activity
based on open rate to optimize the additional delay for product testing.

D.Use Salesforce Order Management to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Einstein Engagement Split based on open rate to optimize the additional delay for product testing.

Question 7

A retail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the coupon code has been redeemed, the company would like to alter the customer's journey to stop reminder emails.
Which two configuration steps should a Solution Architect take to ensure the customer's journey is updated after the coupon code is used?
Choose 2 answers

A.Create a service definition in B2C Commerce that points to Marketing Cloud's REST API.

B.Create a service definition in B2C Commerce that points to Marketing Cloud's SOAP API.

C.After purchase, use Marketing Cloud to request coupon redemption details from the B2C Commerce service definition.

D.After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.

Question 8

An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?

A.Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

B.Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.

C.Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.

D.Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

Question 9

A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

A.Integrate Salesforce Order Management to B2C Commerce for order history and user self service.

B.Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.

C.Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.

D.Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

E.Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.

Question 10

Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their ecommerce sites and their communities. Communities are treated as an identity provider (IDP) for commerce. The communities also allow self-service support for products via knowledge articles and crowd-sourced Knowledge and Chatter.
For which customer data should Experience Cloud be the system of record?

A.Authentication credentials

B.Address book

C.Payment information

D.Wishlist

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