Free Access Salesforce.B2C-Solution-Architect.v2025-10-23.q111 Practice Test (Page 5)

Question 16

During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.
Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution?
Choose 2 answers

A.Will you ever have more than nine possible answers for a survey question?

B.How many survey responses would you anticipate in a peak 24-hour period?

C.How often do you update surveys?

D.Does the team need front-end development capabilities?

E.Will the teams need the ability to change designs?

Question 17

Northern Trail Outfitters (NTO) hosts a customer care portal using Service Cloud. The portal uses Marketing Cloud for customer interaction for a number of use cases, including customer sign-up and updates on togged cases. NTO has decided that the connectors provided by Salesforce are not flexible enough for their needs, so they would like to explore a programmatic approach for doing so.
Which two considerations should a Solution Architect point out to NTO as it moves forward to integrate the Service Cloud portal with Marketing Cloud for customer interaction? Choose 2 answers

A.The Marketing REST API uses XML request and response bodies and resource endpoints to support multi-channel use.

B.NTO can use Marketing Cloud SOAP API for integrating with Service Cloud.

C.The Marketing REST API calls are asynchronous, with timeout values of 120 for non-tracking operations and 300 seconds for tracking and data retrieve operations.

D.NTO can use Marketing Cloud REST API for integrating with Service Cloud.

Question 18

Northern Trail Outfitters (NTO) wants to use Marketing Cloud to implement an Abandoned Cart Solution Workflow so that personalized messages are sent to shoppers who add items to their cart but abandon the B2C Commerce storefront.
Which two options should a Solution Architect recommended to meet this requirement? Choose 2 answers

A.Configure streaming updates for catalog importing, implement the Collect Tracking Code, and leverage Journey Builder to trigger an abandoned cart message.

B.Configure B2C Commerce catalog, product, order, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.

C.Configure streaming updates for catalog importing, implement Google Analytics tracking, and leverage Journey Builder to trigger an abandoned cart message.

D.Configure B2C Commerce catalog, product, inventory, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through

Question 19

A telecommunications company is implementing Service Cloud and Experience Cloud with a goal to have a single view of their customers. Current system limitations have resulted in many duplicate and incomplete customer records with inadequate data quality in the millions of records. They want this issue remediated when migrating the data to Service Cloud and Experience Cloud.
Which two activities and tools should a Solution Architect recommend to address these concerns when planning the data migration activity and assure it is completed in a timely manner?
Choose 2 answers

A.Q Duplicate Management in Salesforce can be used to identify and manage duplicate records.

B.Use an ETL tool with a staging database in order to run data cleansing tools to obtain a clean data set.

C.Iteratively test smaller loads against a developer or partial copy sandbox and the full load against a full copy sandbox.

D.Iteratively test smaller loads against a developer sandbox and the full load against a partial copy sandbox.

Question 20

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.
Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?
Choose 2 answers

A.Apply the "Order on Behalf of permission set to Service Cloud users.

B.Verify that the permissions for the B2C Commerce account support 'Order on Behalf of'.

C.Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.

D.Configure agents to use SSO between B2C Commerce and Service Cloud.

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