Explanation/Reference:
Explanation:
The service level agreement (SLA) articulates minimum requirements for uptime, availability, processes, customer service and support, security controls, auditing requirements, and any other key aspect or requirement of the contract. Although the other choices sound similar to the correct answer, none is the proper term for this concept.

Explanation
Explanation:
With multitenancy, eDiscovery becomes more complicated because the data collection involves extra steps to ensure that only those customers or systems that are within scope are turned over to the requesting authority.

Auditing involves reports and evidence that show user activity, compliance with controls and regulations, the systems and processes that run and what they do, as well as information and data access and modification records. A cloud environment adds additional complexity to traditional audits because the cloud customer will not have the same level of access to systems and data as they would in a traditional data center.