Explanation
Incident management is focused on limiting the impact of disruptions to an organization's services or operations, as well as returning their state to full operational status as soon as possible. Problem management is focused on identifying and mitigating known problems and deficiencies before they occur.
Deployment management is a subcomponent of change management and is where the actual code or configuration change is put into place. Change management involves the processes and procedures that allow an organization to make changes to its IT systems and services in a controlled manner.

Cloud services make exclusive use of virtualization, and systems change over time, including the addition, subtraction, and reimaging of virtual machines. It is extremely unlikely that the exact same virtual machines and images used in a previous audit would still be in use or even available for a later audit, making the tracking of changes over time extremely difficult, or even impossible. Elasticity refers to the ability to add and remove resources from a system or service to meet current demand, and although it plays a factor in making the tracking of virtual machines very difficult over time, it is not the best answer in this case. Resource pooling pertains to a cloud environment sharing a large amount of resources between different customers and services. Portability refers to the ability to move systems or services easily between different cloud providers.

Explanation
The cloud service integrator role is responsible for connecting and integrating existing services and applications with cloud-based services.A cloud service administrator is responsible for testing, monitoring, and securing cloud services, as well as providing usage reporting and dealing with service problems. The cloud service user is someone who consumes cloud services. The cloud service business manager is responsible for overseeing the billing, auditing, and purchasing of cloud services.

Dynamic optimization is the process through which the cloud environment is constantly maintained to ensure resources are available when and where needed, and that physical nodes do not become overloaded or near capacity, while others are underutilized.