Free Access ServiceNow.CIS-ITSM.v2022-09-09.q264 Practice Test (Page 27)

Question 126

On an Incident form, Category and Subcategory fields include a drop-down list of potential field values to allow users to categorize Incidents. Which table stores the list of potential field values displayed in these two fields?

A.Category [category] table and the Subcategory [subcategory]

B.Choice [sys_choice]

C.Incident [incident]

D.Variable Category [item_option_category]

Question 127

Which of the following tables is used to store knowledge articles?

A.kb_knowledge

B.kb_article

C.kb_knowledge_article

D.None of the listed answers

Question 128

Which of the following DOES NOT describe the purpose of CMDB?

A.Repository to store IT Service infrastructure components and relationships

B.Centrally managed and controlled 'system of record'

C.Critical analysis and decision-making tool to support impact analysis

D.Inventory of IT assets in stock and available to Users

Question 129

Which of the following actions on the Incident table require the itil_admin role?

A.Update Incident

B.Close Incident

C.Archive Incident

D.Delete Incident

Question 130

Which of the following users has the permission to reopen an incident?

A.Itil Admin

B.Itil User

C.Incident caller