A.The attachments are images embedded and displayed within the article text.

B.The attachments are referenced knowledge articles.

C.The attachments should be downloaded/opened immediately rather without the article text being displayed.

D.The attachments are files that the author would like to display as finks for on the article rather than having those files open/download automatically.

A.No updates are synchronized between parent and child incidents.

B.Updates to State, Comments, Work Notes, and Resolution Code are reflected in child incidents.

C.All updates to child incidents are reflected in the parent incident.

D.All updates to parent incident are reflected in child incidents.

A.It tracks knowledge articles that have been attached to incidents.

B.It tracks how many pages have links to a knowledge article.

C.It tracks how many users marked a knowledge article as helpful.

D.It tracks how many times a knowledge article was viewed.

E.It tracks how many questions and answers were submitted to a knowledge article.

A.Work in progress

B.Review

C.Implement

D.Scheduled