Free Access ServiceNow.CIS-ITSM.v2023-10-04.q260 Practice Test (Page 42)

Question 201

Which of the following links can be used in order to customize the Caller sys_popup view in the incident form?

A.https://<<your instance name>>.service-now.com/sys_user.do?sysparm_view=sys_popup

B.https://<<your instance name>>.service-now.com/incident.do?sysparm_view=sys_popup

C.https://<<your instance name>>.service-now.com/user.do?sysparm_view=sys_popup

D.https://<<your instance name>>.service-now.com/caller.do?sysparm_view=sys_popup

Question 202

Consider the above trigger intended to assign the Account to the manager of the Account's region.
Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

A.Use a Map accountMap instead of List accountList.

B.Move the Region__c query to outside the loop.

C.Use a Map to cache the results of the Region__c query by Id.

D.Remove the last line updating accountList as it is not needed.

Question 203

Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident.

A.True

B.False

Question 204

How to customize the fields that appear when a user hovers over the reference icon?

A.Modify "ref_ac_column" attribute for the field.

B.Create sys_popup view.

C.Modify "ref_contributions" attribute for the field.

D.Add a new record in the Reference Popup table and configure the variables.

Question 205

Which of the following roles can close a problem? (Choose three.)

A.itil

B.problem_coordinator

C.problem_task_analyst

D.problem_administrator

E.problem_manager

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Question 201

Question 202

Question 203

Question 204

Question 205

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