A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)

Which field on the incident table automatically tracks the TOTAL elapsed time between when an incident is created until the time it is resolved?

Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.

What is the module that is used to navigate to CI Relationships?

It is possible to create two different sets of priority rules for incidents and problems.