Free Access ServiceNow.CIS-ITSM.v2023-12-04.q134 Practice Test (Page 18)

Question 81

A sales manager cannot view a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy.
Why is the sales manager unable to view the contact?

A.The contact is NOT linked to an account.

B.Contact sharing settings have Grant Access Using Hierarchies unchecked.

C.The contact has NOT been manually shared with the manager.

D.Contact sharing settings are Private.

Question 82

Which module to use in order to modify the field mapping of the Known Error articles?

A.Knowledge > Administration > Field Mapping

B.None of the listed answers

C.Knowledge > Field Mapping

D.Knowledge > Articles > Field Mapping

Question 83

Which table is the base class for the Configuration Management Database?

A.Base Configuration Item [cmdb]

B.Base Item [cmdb_base_item]

C.Configuration Item [cmdb_ci]

D.Asset [asset]

Question 84

If you modify base instance process, it will be skipped during upgrades.

A.False

B.True

Question 85

Which one of the following is the minimum role needed in order to delete a knowledge base?

A.admin

B.knowledge admin

C.knowledge manager

D.Nobody can delete a knowledge base

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Question 81

Question 82

Question 83

Question 84

Question 85

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