Free Access ServiceNow.CIS-ITSM.v2023-12-04.q134 Practice Test (Page 22)

Question 101

Even though there are business rules to keep State and Incident State in sync, it is recommended to use Incident State.

A.True

B.False

Question 102

A customer has a requirement to include a Catalog Item to order Microsoft Access in several Categories so that users can find it easily. What is the best way to do this?

A.List the Categories in the Catalog Item's Description field

B.Copy the Catalog Item and associate a copy with each Category

C.Build the item as an Order Guide

D.Add additional Categories in the Catalog Item's Categories Related List

Question 103

Configuration changes to the Change Management - CAB Workbench Application must be done in the global scope.

A.False

B.True

Question 104

Which table is used to store emergency change requests?

A.Emergency Change Request [emergency_change_request]

B.Change [change]

C.Change Request [change_request]

D.Emergency CR [emergency_cr]

Question 105

Which two of the examples above have correct System.debug statements? (Choose two.)

A.Example 2

B.Example 4

C.Example 1

D.Example 3

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Question 101

Question 102

Question 103

Question 104

Question 105

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