Free Access ServiceNow.CIS-ITSM.v2023-12-04.q134 Practice Test (Page 24)

Which of the following capabilities can be done by benchmarks? (Choose all that apply.)

A.Comparison by number of users

B.Identify improvement opportunities

C.Measure KPI Performance

D.Auto-update process design according to selected peer

E.Comparison by industry

Which statement is NOT true about reporting on catalog item variables?

A.Reports can be stacked by variables from a selected catalog item.

B.Database views are required to report on catalog item variables.

C.The Variables column can be added to list reports if variables are available for the selected table/data source.

D.Reports can be grouped by variables from a selected catalog item.

Requirements gathered in workshops should be validated against scope before adding them to the backlog.

A.True

B.False

Which one of the following is NOT an addition of Knowledge v3 over the Legacy Knowledge?

A.In Legacy Knowledge, permissions were defined using roles and ACLs, whereas permissions are defined using user criteria in Knowledge v3.

B.Legacy Knowledge didn't have categorization, whereas categorization is available in Knowledge v3.

C.Legacy Knowledge could have only one knowledge base, whereas you can have multiple knowledge bases in Knowledge v3.

D.Legacy Knowledge could have only one workflow for all articles, whereas you can have multiple workflows in Knowledge v3.

In the baseline platform configuration, a Configuration Item must be specified before Approvals are requested for a Change Request.

A.True

B.False

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