Section: INCIDENT MANAGEMENT AND RESPONSE

The information security manager should first assess the risk to business operations that are caused by the information security issues reported by internal audit. This will help to prioritize the remediation actions and allocate the necessary resources. Creating a security exception, performing a gap analysis, or performing a vulnerability assessment are possible subsequent steps, but they are not the first action to take.
Reference = CISM Review Manual, 16th Edition, page 48

To be successful in implementing restrictive password policies, it is necessary to obtain the buy-in of the end users. The best way to accomplish this is through a security awareness program. Regular password audits and penalties for noncompliance would not be as effective on their own; people would go around them unless forced by the system. Single sign-on is a technology solution that would enforce password complexity but would not promote user compliance. For the effort to be more effective, user buy-in is important.

The principal risk focus is the connection procedures to maintain continuity- in case of any contingency. Although an information security manager may be interested in the service level agreement (SLA), code escrow is not a concern. A business impact analysis (BIA) refers to contingency planning and not to system access. Third-party certification does not provide any assurance of controls over connectivity to maintain continuity.