The ASQ Certified Manager of Quality/Organizational Excellence Handbook provides guidance on addressing organizational issues related to quality management. In this case, the quality manager should take proactive steps to address the lack of QFD training among employees. The most effective approach is to schedule mandatory QFD training for everyone in the company. This ensures that all relevant personnel receive the necessary knowledge and skills related to quality function deployment (QFD). By making it mandatory, the organization can create a consistent understanding and application of QFD principles across the board. Additionally, the handbook emphasizes the importance of training and development as a key element in quality management1.
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The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L.
Furterer and Douglas C. Wood. Published 2021231

One-on-one instruction refers to personalized training or guidance provided directly between an instructor and a learner. Among the options provided:
* Self-directed learning involves independent study or learning at one's own pace, without direct interaction with an instructor.
* Classroom instruction typically involves a group of learners being taught by an instructor in a classroom setting.
* Facilitation refers to guiding group discussions or collaborative activities, not necessarily one-on-one.
On-the-job instruction occurs when an individual receives personalized training, coaching, or mentoring while performing their job tasks. It is tailored to the specific needs of the learner and takes place within the context of their work environment. Therefore, on-the-job instruction exemplifies one-on-one interaction between the instructor and the learner12.
References:
* ASQ Certified Manager of Quality/Organizational Excellence
* CMQ/OE Body of Knowledge