The scenario described involves collaboration across different functional areas of the organization (process engineering, quality management, and machine department management). This is a hallmark of cross- functional management, where teams from different departments or areas of expertise come together to solve problems and make decisions that impact multiple areas of the business. This approach fosters a broader understanding of organizational challenges and leverages diverse perspectives for more effective decision- making.
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ISO 9001:2015, clauses on leadership (clause 5) and planning (clause 6) support the integration of cross- functional teams to enhance organizational performance and customer satisfaction.
Cross-functional team dynamics are a common subject in quality management literature, reflecting the importance of collaborative approaches in achieving business objectives.

The strategic quality management council plays a crucial role in shaping the organization's quality management policies. By actively participating in policy formation, council members contribute to defining the strategic direction, goals, and guidelines related to quality management. Their input ensures alignment with organizational objectives and compliance with relevant standards and regulations. Additionally, the council collaborates with other stakeholders to develop effective policies that promote continuous improvement and enhance overall quality performance1.
: 1: ASQ Certified Manager of Quality/Organizational Excellence