Question 251
Three middle managers from a company attended a seminar and discussed how the techniques they learned could be incorporated in their processes to give them a competitive advantage. They met with top management, who agreed that the information should be shared with production supervisors and distributed to all employees. A month later, a follow-up assessment revealed that almost no one was using the new techniques, and a majority of employees surveyed said they felt threatened by the change the techniques would require.
The fact that people feel threatened by the change indicates that:
The fact that people feel threatened by the change indicates that:
Question 252
A U.S. manufacturer has an offshore, single-source supplier for a critical part. Many of the parts are rejected by receiving inspection because they are out of tolerance, but the material review board subsequently accepts those rejects. If a process improvement team has been asked to focus on this problem, which of the following steps should the team take first?
Question 253
A company's top management has decided to change the role of production supervisor-, from providing oversight to becoming coaches for production workers. In this situation, which of the following steps should be taken first?
Question 254
A company has been successfully using total quality management methods for several years. The supervisor of a very productive department is moved to manage another department. After several months, senior management notices a decline in production in the supervisor's new department and asks the quality manager to look into the matter. In this situation, the quality manager should do which of the following?
Question 255
According to the chart above which statement regarding causation is true?