Free Access ASQ.CMQ-OE.v2025-11-13.q421 Practice Test (Page 48)

Question 231

The following charts represent the defects reported by the ABC Manufacturing Company. Customer X and Customer Y both received the same amounts of components; from ABC.

Customer X threatens to ehange suppliers unless ABC fixes the process that is creating defect type E. On the basis of the data presented above, how should ABC respond to Customer X?

A.Explain that a cross-functional team has already made improvements and Customer X will soon see a decrease in type E defects

B.Advise Customer X that the process causing the problem will be redesigned to eliminate type F defects

C.Share the ABC" defect data and offer to work with Customer X to solve the problem

D.Explain that the problem causing defect type li is in Customer X's system

Question 232

Empowerment is best described as the process of

A.giving managers and supervisors the authority to make rule changes

B.meeting customer needs by restructuring the way the organization works

C.creating teams to identify areas of the organization that need improvement

D.allowing individuals to improve their own processes

Question 233

Which of the following tools is used for continuous evaluation of a project's status?

A.Gantt chart

B.Affinity diagram

C.Review checklist

D.Fishbone diagram

Question 234

Studies in the healthcare field have identified stethoscopes as one major cause of patient infections. To combat this cause, all healthcare professionals are urged to sterilize their stethoscopes before and after using with each patient. What approach would be best to ensure that this happens?

A.Provide dispensers with sterilization pads at the entrance to all patient rooms, examining rooms, labs, and operating areas. Periodic unscheduled audits will be taken of the number of pads used. Praise or reprimand will be given based on audit findings.

B.Same as A above, except wrappers are saved and turned in to supervisor/ department head at end of each shift and no audit will be conducted. Cooperating professionals will receive positive reinforcement for taking action, regardless of number of wrappers submitted.

C.Same as A above except each wrapper includes a coupon for entering a weekly drawing for a prize of one's choice, and no audit will be conducted.

D.Professionals working in each unit will be allowed to design their own unit's nonmonetary incentive/reminder for participating in the stethoscope sterilization initiative.

Question 235

Empowerment can be characterized by each of the following statements except:

A.Employees are able to operate in a state of self-control.

B.A partnership is formed between employees and management.

C.Employees are able to make decisions affecting their work.

D.Management relinquishes responsibility to employees.

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