An organization has recently revised its mission and vision to include a strong statement about its commitment to quality excellence. When the organization implements its quality training program, which of the following groups should be trained first?

A condition under which a supplier appearing on the customer 's "OK to buy from" list would not be issued
an order would be:
I. Item needed is not available from any of OK'd suppliers.
II. Supplier 's quality rating has dropped below acceptable standards on last two shipments.
III. OK'd supplier does not have the capacity to fulfill the customer 's demands for the item needed.
IV. One or more factors from the selection criteria will not now be met by the supplier.

Which of the following tools is used to help organize the output from a brainstorming session?

A company has been very reactive in dealing with quality since it was started 19 years ago and management wants to develop a more proactive organization. Which of the following actions by top management would be most useful at the beginning of the process of change?

In selecting among different projects, the time value of money is considered for which of the following reasons?
I. To perform a cost-benefit analysis
II. To prioritize investments
III. To predict cash flow
IV. To reduce operating costs