Question 416
If an organization currently has no strategic plan, the primary focus for a newly hired, senior-level quality manager should be to
Question 417
The most common reason that companywide quality training programs fail is because the
Question 418
When promoting quality improvement plans, the quality manager should take which of the following actions first?
Question 419
A company president and the vice president of operations congratulate the quality on the outstanding increase in customer satisfaction, which was the company's number one priority. The quality manager's best response is to thank them and
Question 420
In preparation for strategic planning, organizations should look closely at their industry to determine:
I. The amount of excess capacity.
II. Which competitors might join forces and become a greater threat.
III. How employees perceive competitor advertisements.
IV. What changes in regulatory requirements are likely to occur.
I. The amount of excess capacity.
II. Which competitors might join forces and become a greater threat.
III. How employees perceive competitor advertisements.
IV. What changes in regulatory requirements are likely to occur.