Detailed Explanation:
The correct answer is B. Conflict is a normal stage of group development.
Teams commonly pass through stages of development described in the Tuckman team development model:
* Forming - Team members meet, learn about the task, and establish initial relationships.
* Storming - Members begin expressing opinions, disagreements emerge, and conflict occurs.
* Norming - The team establishes shared expectations and improved collaboration.
* Performing - The team functions effectively and focuses on achieving goals.
In this scenario:
* Weeks 1-2 represent the forming stage.
* The third week shows clear signs of the storming stage, where conflict naturally occurs as members analyze the process and challenge ideas.
The quality manager should reassure the leader that this conflict is normal and expected and guide the team toward productive discussion rather than attempting to eliminate disagreement.
Why the other options are incorrect:
A). Conflict is a sign that the team membership needs to be changed.
Conflict does not necessarily indicate poor membership; it is often a natural part of team development.
C). The quality manager should have been part of the team from the beginning.
This does not address the real issue of team dynamics.
D). The process chosen to study was too complex.
Process complexity is not the root cause of the conflict described.
Quality Management Excellence recognizes that healthy conflict, when managed properly, can improve decision-making and problem-solving in teams.

When initiating change within an organization, it is essential to follow a structured approach. Here are the steps involved in creating change:
* Identify management sponsorship and secure commitment:
* Before implementing any change, it is crucial to have support from top management.
* Management sponsorship ensures that the change initiative receives the necessary resources, authority, and backing.
* Securing commitment involves engaging key decision-makers who can champion the change and allocate the required support.
Remember that successful change management involves not only planning but also obtaining buy-in from leadership and stakeholders. Once management sponsorship is in place, subsequent steps can be executed effectively.
:
ASQ. "What is Change Management?" 1
Please note that the other options (establishing a strategic plan, developing a vision, and anticipating resistance) are also important in the change management process, but identifying management sponsorship and commitment comes first. The order of these steps may vary based on the specific context and organization. However, securing leadership support is critical for successful change implementation.

Before adopting new technology, a company should assess whether the technology will address current challenges without introducing significant new issues. This involves considering the compatibility of the new technology with existing systems, its ability to enhance operational efficiency, and its potential to introduce unforeseen complications. The goal is to ensure that the technology will be a beneficial addition rather than a source of new problems.
References: While I cannot directly verify the answer from the ASQ documentation, this approach is consistent with best practices in technology adoption, which emphasize the importance of solving existing problems and improving processes without creating additional challenges12.