An external audit of medical records was just completed. In order for the results to be shared with leadership, which of the following must be done?
Correct Answer: B
Sharing external audit results with leadership involves ensuring compliance with privacy regulations, particularly the Health Insurance Portability and Accountability Act (HIPAA), which protects patient health information (PHI). Option A (Acquire authorization from external auditors to share): Auditors may have confidentiality agreements, but sharing results internally with leadership typically does not require their authorization, as leadership is part of the covered entity. Option B (Remove patient identifiers): This is the correct answer. The NAHQ CPHQ study guide states, "To share medical record audit results internally, patient identifiers must be removed to comply with HIPAA and protect PHI" (Domain 1). De-identification ensures privacy while allowing leadership to review aggregate findings. Option C (Classify sections with protected health information as confidential): Classifying PHI as confidential is standard, but it does not address sharing results, which requires de-identification for broader dissemination. Option D (Obtain specific patient consent): Consent is not required for internal quality improvement activities, as they fall under HIPAA's healthcare operations exemption, provided PHI is protected. CPHQ Objective Reference: Domain 1: Patient Safety, Objective 1.8, "Ensure compliance with privacy regulations in quality activities," emphasizes de-identification for sharing audit results. The NAHQ study guide notes, "Removing patient identifiers allows safe sharing of audit data for quality improvement" (Domain 1). Rationale: De-identifying audit results ensures HIPAA compliance, enabling safe sharing with leadership, aligning with CPHQ's patient safety and privacy principles. Reference: NAHQ CPHQ Study Guide, Domain 1: Patient Safety, Objective 1.8.
Question 207
Experts on delivering superior customer service suggest that healthcare organizations adopt the following principle/s (Choose three):
Correct Answer: A,C,D
Question 208
A healthcare organization wishes to develop an education plan for quality and patient safety. Based on adult learning principles, the planned education Is most likely to be effective when
Correct Answer: D
Adult learning principles, also known as andragogy, emphasize the value of the process of learning. It includes techniques such as active participation, practical experiences, problem-solving, and the relevance of learning to real-life situations12345. * Active Participation: Adult learners are internally motivated and self-directed4. They prefer to be actively involved in their learning process12345. This can be achieved through discussions, practical exercises, and problem-solving activities1. * Recognize a Need to Learn: Adults are goal-oriented and relevancy-oriented4. They are more likely to engage in learning if they recognize the need for it and see the relevance of the learning to their work or personal life12345. * Logical Progression: Adults bring life experiences and knowledge to learning experiences4. They prefer learning that is structured and presented in a logical progression12345. This helps them connect new learning with their existing knowledge and experiences, making the learning more meaningful and easier to retain. In the context of developing an education plan for quality and patient safety in a healthcare organization, these principles translate into a program where staff members actively participate, recognize a need to learn, and the material is presented in a logical progression. This approach aligns with option D and is most likely to result in effective learning outcomes. Adult learning principles emphasize that adults learn best when they are actively engaged in the learning process, see the relevance of the information to their own experience, and are able to apply the knowledge to solve problems. Therefore, educational programs that offer active participation, cater to recognized learning needs, and present material in a logical sequence that builds upon previous knowledge, are more likely to be effective. Such programs engage learners and foster a better understanding and retention of the material, which is vital for implementing quality and patient safety initiatives in healthcare settings. References:The application of adult learning principles to education plans in healthcare is a recommendation supported by NAHQ. These principles are fundamental to designing effective education programs for healthcare professionals to improve quality and patient safety.
Question 209
Based on the chart below, which of the following should be addressed first?
Correct Answer: C
Based on the provided Pareto chart of general surgery readmission causes, the most significant causes should be addressed first to have the greatest impact on reducing readmissions. * Pareto Principle (80/20 Rule): The chart illustrates that a small number of causes contribute to the majority of the readmissions. The top three causes-pain, constipation, and PCP (Primary Care Provider) unavailable-account for the most significant portion of the readmissions. * Prioritization of Interventions: By addressing these top three causes first, the healthcare team can potentially prevent the majority of readmissions, making the intervention more efficient and effective. * Strategic Focus: Focusing on pain, constipation, and the unavailability of PCPs aligns with the principle of focusing on the "vital few" causes rather than spreading resources thinly across many less significant issues. References: (Based on Healthcare Quality NAHQ documents and resources) * NAHQ Quality Improvement and Data Analysis Modules. * CPHQ Study Guide, Section on Pareto Analysis in Quality Improvement. =========
Question 210
An organization has Implemented a quality improvement project. The goal is a mean compliance rate of 90%. The results of observations are found in the table below: Which focus area presents the greatest opportunity for the organization?