A team charter is a document that outlines the purpose, scope, and objectives of the team, including roles, responsibilities, and decision-making authority. Developing a team charter helps prevent complaints about lack of decision-making authority by:
* Clarifying Roles and Responsibilities:
* The team charter explicitly defines each member's role, their level of decision-making authority, and the boundaries within which they operate. This helps to set clear expectations from the outset.
* Establishing Clear Guidelines:
* The charter provides a framework for how decisions are made, who needs to be consulted, and the process for escalating issues. This minimizes confusion and ensures that all team members are aware of their responsibilities and limitations.
* Preventing Miscommunication:
* By outlining the decision-making process and authority levels in the charter, it reduces the risk of miscommunication and misunderstanding about what the team can and cannot decide.
* Building Consensus:
* The development of the charter often involves the team itself, which can help build consensus and buy-in, ensuring that all members agree on the scope of their authority.
Other options like a project checklist, affinity diagram, or interrelationship diagram, while useful in different contexts, do not address the specific need for clarifying decision-making authority.
References:
* NAHQ Guide to Team Management and Leadership in Healthcare
* NAHQ Resources on Effective Team Development
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Detailed Explanation:
The prioritization matrix suggests selecting high-impact, low-effort actions first, as they provide the most benefit with minimal resources.
Option A: Create a paper checklist
This is a high-impact, low-effort task, making it the most efficient improvement effort to implement first.
References:
Using prioritization matrices, as taught in CPHQ resources, guides quality professionals to choose high- impact, low-effort options first for quick wins.