In general, as the amounts spent on providing services for a particular condition grow, diminishing returns set in meaning that each unit of expenditure yield ever-smaller benefits until a point where
________________.

Universities often evaluate applicants for admission on the basis of, among other things, the applicants' scores on
standardized tests. The scores are thus one of the criteria by which program judge the Quality of their applicants.
However, although two programs may use the same criterion - scores on a specific standardized examination-to
evaluate applicants, the programs may differ markedly on standards: One program may consider applicants
acceptable if they have scores above the 50th percentile, whereas the score above the 90th percentile may be the
standard of acceptability for the other program. This example clearly defines the difference between:

Administrative data are information collected, processed and stored in automated information system.
Which of the following is NOT included in that data?

Which of the following tools would be used to outline factors leading to a problem or desired outcome?

The problem with using readily available, convenient data is that the data usually do a poor job of answering the
questions necessary to access performance. Ten years ago this "good enough" approach to data collection might have
been acceptable. Today, however, because of the increasing demand to demonstrate effectiveness of care and
efficiency of healthcare processes, this mind set is not acceptable. Performance quality and excellence do not occur
because organizations do what they have always done or what is convenient. Most healthcare observers agree that: