Free Access Salesforce.CRT-101.v2022-08-04.q147 Practice Test (Page 3)

Question 6

Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page
layout.
How should an administrator meet this requirement?

A.Direct users to Global Search to look for similar cases.

B.Use an interview flow to capture Case details.

C.Configure Knowledge with articles and data categories.

D.Create a custom object to capture popular case resolutions.

Question 7

Data Validation Rules are executed for a field (vs. as record).

A.True

B.False

Question 8

A Profile is a collection of settings and permissions that determine what the user can do with records they have access to and how they view those records.

A.False

B.True

Question 9

Which of the following can be done on the Activity Settings page at Your Name | Setup | Customize
| Activities | Activity Settings?

A.Enable Group Tasks.

B.Mass transfer activities.

C.Enable Email Attachements.

D.Show Event Details on Multi-User Calendar View.

E.Enable Email Tracking.

F.Change the Activities page layout.

Question 10

What are the field property options for Custom Fields?

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Question 6

Question 7

Question 8

Question 9

Question 10

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