Free Access Salesforce.CRT-211.v2024-08-03.q127 Practice Test (Page 9)

Question 36

Universal Containers wants to use the Omni Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements.
What should an administrator take into consideration before implementation?

A.The least active routing model looks for the agent who has the largest maximum work capacity.

B.Assignment rules are triggered when Omni-Channel routing routes a work item to an agent and the agent accepts the work.

C.If there is a tie in the Omni-Channel routing logic, Omni-Channel routes the work to the agent who most recently received a work item.

D.Assignment rules are triggered when an agent accepts the work and edits and saves the work.

Question 37

What type of data can be migrated between environments using change sets? Choose 2 answers

A.Email templates

B.Field type changes

C.Custom fields

D.Account team roles

Question 38

A change set that has already been submitted for deployment is missing a component.
What can you do in order to correct the issue? * (1 Point)

A.Edit the change set, deactivate it and then add the missing component

B.Deploy the change set and then submit another change set for deployment

C.Clone the change set. edit the components and deploy it

D.Create another change set containing all components and deploy it

Question 39

An administrator created and activated several record-triggered flows that are configured to run before the record is saved on the same object.
What should the administrator consider about the order of execution for flows?

A.The flow type will determine the order of execution.

B.The last created date of the flow will determine the order.

C.The order of flow execution is unpredictable.

D.The flows will execute in alphabetical order based on their names.

Question 40

Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up? * (1 Point)

A.Don't create any default schedule

B.Default Revenue and Quantity Schedule

C.Default Revenue Schedule

D.Default Quantity Schedule

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