Free Access Salesforce.CRT-261.v2022-03-08.q129 Practice Test (Page 2)

Question 1

UC's support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc.). Additional requirements are listed below:
Support attachments up to 20MB per inquiry
Over 10,000 inquiries per day
Which solution should a consultant recommend to meet these requirements?

A.Customer Chatter groups

B.Web-to-Case

C.Email-to-Case

D.On-Demand Email-to-Case

Question 2

Universal containers is in the process of setting up a business-to-business (b2b) portal. The company needs to give customers access to service level agreements (SLA) via the portal. Which solution is recommended to accomplish this requirement?

A.Milestones

B.Assets

C.Cases

D.Service contracts

Question 3

Universal Containers plans to migrate data into SFDC from a legacy system. Which step should be taken before performing the migration of the data (Choose 2)?

A.Enable data validation rules

B.Develop data map

C.Perform data cleaning

D.Normalize database

Question 4

Which two configuration steps are required before Quick Actions can be used in Macros? Choose 2 answers

A.The specific Quick Action must be added to the Case Feed.

B.The specific Quick Action must be added to the Case record page.

C.Quick Actions must be enabled in the org.

D.Global Actions need to be on the publisher layout.

Question 5

Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?

A.Schedule a meeting with the UC executives at the start of the project to generate all the requirements.

B.Deliver the entire project simultaneously so as to present UC with a completed solution.

C.set a cutoff date of 1.5 months before user acceptance testing for any change requests.

D.Generate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.

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