Free Access Salesforce.CRT-261.v2022-09-24.q149 Practice Test (Page 12)

Question 51

Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to production.
Which two deploy solutions should a consultant to ensure skills-based routing is operational in Production?

A.Data Import Wizard

B.Change Sets

C.Mass Transfer Records

D.Data Loader

Question 52

Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can request future credit by providing kit usage information by patient. The regional processing teams review these requests and award coupons for approved cases. What should a consultant recommend to manage this process using Service Cloud?

A.Use Web-to-Lead to capture the credit requests and assign them to regional teams using workflow rules.

B.Design a custom object to track credit requests and route them regionally using assignment rules

C.Enable the self-service portal to generate logins for the hospital staff by region.

D.Use cases to track the credit requests and route than to regional teams using assignment rules

Question 53

What are two benefits of deploying Knowledge in Customer Communities?

A.Reduces incoming call volume

B.Eliminates tracking of customer entitlements

C.Replaces the need for an email channel

D.Uncovers gap in the knowledge base

Question 54

Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

A.Knowledge Action to Publish an Article once the Article is approved.

B.Approval Process that assigns an Article to a Reviewer Queue.

C.Validation Rules for article record types to verify all fields during creation.

D.Data Category to assign an article record type to a Reviewer.

Question 55

Sales engineer needs visibility to list field edits, emails, case comments, and related objects on ONE page. How can this be achieved?

A.Custom Visual force page

B.Customer view of case tab

C.Custom related list

D.Custom report

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Question 51

Question 52

Question 53

Question 54

Question 55

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