Question 41
Which three features should a Consultant recommend to allow a customer to resolve issues through self-service? Choose 3 answers
Question 42
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?
Which implementation should the consultant recommend?
Question 43
Universal Containers Call Center Agents have limited visibility to customer support levels, resulting in inconsistent response times and lengthened resolution times. Which two recommendations should a Consultant recommend to improve the agent experience and reduce response and resolution times? Choose 2 answers
Question 44
A team of publishers has created and published articles in Salesforce Knowledge. The manager of the help desk wants to verify that the articles are useful to agents. Which reports can the help desk manager use to determine the quality of the articles? (Choose 2)
Question 45
A company has a requirement to keep all emails behind their firewall, they have 200 agents. What should they use?
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