Free Access Salesforce.CRT-261.v2024-11-25.q211 Practice Test (Page 29)

Question 136

Cloud Kicks will use the Salesforce Knowledge Article Importer to migrate existing articles from another knowledge base. The current knowledge base includes how-to guides written in HTML.
What is the recommended method to import the how-to guides into Salesforce Knowledge?

A.Change the HTML format first to support subfields.

B.Create an HTML file for each rich text area field.

C.Modify the import parameters to specify HTML encoding.

Question 137

The Universal Containers Contact Center has Customer Support Agents who speak Spanish and wants all cases where Spanish is the preferred language to be handled by these agents in real time. Universal Containers allows customers to contact agents through phone and chat.; Which solution should be implemented to support this?

A.Omni -Channel

B.Visual Workflow

C.Case Auto -Response Rules

D.Case Assignment Rules

Question 138

If you delete a case, which two also get deleted? (Choose two answers)

A.Attachments

B.Account

C.Solution

D.Event

Question 139

Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers

A.Omni-Channel

B.Publisher Actions

C.Macros

D.Quick Text

E.Chatter

Question 140

After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes article type. Support Managers have confirmed that articles of type FAQ exist in Production.
How should a consultant correct this problem?

A.Grant Authors access to the FAQ record type.

B.Add Authors to the FAQ Data Category.

C.Set Article Org Wide Default to Public ReadWrite.

D.Grant Authors access to the FAQ article type.

Premium Bundle

Newest CRT-261 Exam PDF Dumps shared by BraindumpsPass.com for Helping Passing CRT-261 Exam! BraindumpsPass.com now offer the updated CRT-261 exam dumps, the BraindumpsPass.com CRT-261 exam questions have been updated and answers have been corrected get the latest BraindumpsPass.com CRT-261 pdf dumps with Exam Engine here:

Access CRT-261 Premium Version

(198 Q&As Dumps, 40%OFF Special Discount: Exam-Tests)

Other Version: 1836Salesforce.CRT-261.v2024-04-10.q209; 4769Salesforce.CRT-261.v2022-09-24.q149; 3682Salesforce.CRT-261.v2022-07-02.q122; 3417Salesforce.CRT-261.v2022-03-08.q129; 47Salesforce.Pass4surecert.CRT-261.v2022-01-06.by.uriah.119q.pdf

Latest Upload: 179NAHQ.CPHQ.v2026-09-03.q481; 114SAP.C-S4CPB-2602.v2026-09-02.q7; 110Cisco.700-805.v2026-09-02.q86; 161MSSC.CLT-4.0.v2026-09-02.q43; 126Fitness.NCSF-CPT.v2026-09-02.q18; 183Google.Generative-AI-Leader.v2026-09-02.q77; 139PECB.ISO-14001-Lead-Auditor.v2026-09-01.q39; 126Google.GCP-DE.v2026-09-01.q27; 161Cisco.300-820.v2026-09-01.q105; 155Cisco.500-220.v2026-09-01.q72