Question 156

Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third-party help desk to provide support outside of normal business hours.
The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.
What is the recommended Experience Cloud license to meet the requirements?
  • Question 157

    Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
    Which method should the consultant suggest?
  • Question 158

    In the build phase of a Service Cloud implementation for Universal Containers, which activity should a consultant prioritize to ensure the system aligns with the client's business processes and requirements?
  • Question 159

    Field engineers often need to access current inventory levels of products the customer has purchased while at customer sites.
    Which solution should a Consultant recommend to meet this requirement?
  • Question 160

    Universal Containers wants Service Console users to be able to view and update product usage data that is stored in an external system.
    Which two features should a consultant recommend to provide this functionality?
    Choose 2 answers