Free Access Salesforce.CRT-261.v2024-11-25.q211 Practice Test (Page 42)

Question 201

Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

A.Data Category to assign an article record type to a Reviewer.

B.Validation Rules for article record types to verify all fields during creation.

C.Approval Process that assigns an Article to a Reviewer Queue.

D.Knowledge Action to Publish an Article once the Article is approved.

Question 202

Milestones can be added to which three object types?
Choose 3 Answers

A.Work order

B.Case

C.Entitlement

D.Account

E.Service

Question 203

After migrating to Lightning Experience, users are complaining that they are unable to create a Knowledge article when closing a case.
How should the consultant resolve this issue?

A.Inform users that the only way to create articles is from the Knowledge component.

B.Enable Read/Write/Create permissions for Knowledge articles.

C.Add the Manage Salesforce Knowledge permission to the user's profile.

Question 204

Universal Containers (UC) wants customers to be notified by email when their issue is resolved. The notification should contain a reference link in the form of their case number. The customer should be able to click the link and be redirected to the resolved case in UC's Community. Which three features must be configured to accomplish this? Choose 3 answers

A.Email Relay

B.Email Alert

C.Workfl

D.Email Template

E.Assignment Rule

Question 205

Universal Containers' agents often need to access the same cases, contacts, and orders multiple times per day. What should a consultant recommend to meet this requirement?

A.Create a custom list view for cases, contacts, and orders and pin them to the side bar.

B.Enable the "Access Recent Items" user permission on the user profiles.

C.Enable the "History" component within the Salesforce Console for Service.

D.Embed a "Recent Items" Visualforce component into the Salesforce Console for Service.

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Question 201

Question 202

Question 203

Question 204

Question 205

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