Question 181

What are three considerations when adding a report chart to a Console Component? Choose 3 answers
  • Question 182

    What is a recommended way to migrate data from an external system while ensuring that the data adheres to data quality rules established for the Salesforce org?
  • Question 183

    Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to production.
    Which two deploy solutions should a consultant to ensure skills-based routing is operational in Production?
  • Question 184

    Universal Containers wants articles to be suggested to agents based on information they are typing into the case. Which solution should a consultant recommend?
  • Question 185

    Universal Containers wants to implement a customer service community.
    The goal of the community is to enable community members to access, create, and manage cases online.
    How should the consultant implement these requirements?