Free Access ServiceNow.CSA.v2022-05-19.q104 Practice Test (Page 12)

Question 51

What are the 5 provided Roles by ServiceNow?

A.Specialized Administrator: Specialized administrator roles manage specific functions or applications,
such as Assignment Rules, Knowledge base, reports, or web services

B.Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit
and manage their own requests, access public pages, etc.

C.Approver: Users with the Approver user role can perform all requester actions and may view or modify
approval records directed to the approver

D.System Administrator: The admin role provides access to all platform features, applications, functions
and data.

E.Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow,
including Incident and Change management.

Question 52

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

A.FULFILLMENT (Number)>RITM (Number)>TASK (Number)

B.REQ (Number)>RITM (Number)>PROCUREMENT (Number)

C.RITM (Number)>REQ (Number)>PROCUREMENT (Number)

D.REQ (Number)>RITM (Number)>TASK (Number)

Question 53

What is the best practice related to using the Default Update Set for moving customizations between instances?

A.You should not use the Default Update sets for moving between instances

B.Merge Default update sets before moving between instances

C.Submit Default update set to application repository

D.Keep Default update set to maximum of 20 records, for troubleshooting purposes

Question 54

Which role can manage multiple knowledge bases?

A.kb_admin

B.knowledge_base_admin

C.knowledge_admin

D.sn_kb_admin

Question 55

Which are states that you can make a field on a form using UI Policy?

A.write-only

B.Mandatory

C.Empty

D.Necessary

E.Hidden

F.read-only

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