A.product becomes technologically outdated

B.customers become aware of the product and its benefits

C.market becomes saturated

D.customers' tastes change

A.lifetime customers lower total marketing costs

B.lifetime customers increase revenue and profit opportunities

C.it becomes increasingly easier to satisfy lifetime customers

D.lifetime customers buy a narrower product line

A.transaction records

B.service representatives

C.purchased data

D.distribution points

E.shipping and receiving

A.Reduce the cost of serving them.

B.Charge them for administrative services used.

C.Target them for greater attention.

D.Target them for higher margin services.

A.increasing efficiency

B.reducing waste

C.simplifying processes

D.reducing variability