Topic 10, Scenario 10, V3 "Online Application"
The cancellation of a current major development project has released resources. The development manager has decided to respond to his own request to tender and has proposed an in-house development with the use of a Rapid Application Development (RAO) approach.

Context Analysis:
Building a custom tool may address traceability and customization needs, but ongoing costs such as maintenance are critical for sustainable implementation.
Evaluation of Options:
A . Relative benefits to your vendors:
Incorrect. Vendor benefits are not directly relevant if the decision is to build an internal tool.
B . Maintenance costs:
Correct. Maintenance includes long-term support, updates, and potential scalability, essential considerations for internally developed tools.
C . Licensing fees to other parts of the organization:
Incorrect. The question assumes the tool is internally built, so external licensing fees do not apply.
D . Reduction of manual repetitive testing:
Incorrect. While desirable, this is an indirect benefit and not the primary focus of decision-making in tool development.
Syllabus Alignment:
ISTQB syllabus emphasizes the need to evaluate long-term costs (e.g., maintenance) when adopting or developing tools (TM-1.6.2).
Reference:
ISTQB Advanced Level Test Management Syllabus

A test manager must assemble team members that will spark informal cross training among themselves. This means that the team members are willing and able to share their knowledge, skills, and experiences with each other, and learn from each other's feedback and suggestions. This can improve the team's performance, productivity, and quality, as well as foster a collaborative and supportive culture. Cross training can also help the team members to develop new competencies, fill skill gaps, and handle different roles and tasks when needed. Top 10 Leadership Qualities to Distinguish a Test ManagerTest manager roles and responsibilities (with FAQs) References:
* Top 10 Leadership Qualities to Distinguish a Test Manager - Software Test Professionals
* Test manager roles and responsibilities (with FAQs) - Indeed

Context Analysis:
The test objective should be SMART (Specific, Measurable, Achievable, Relevant, Time-bound). "Happier" is subjective and not measurable.
Evaluation of Options:
A . It is unlikely that just a version change will make users happier so this is not achievable:
Incorrect. Achievability isn't the main issue; measurement is.
B . It cannot be measured because 'happier' is subjective:
Correct. The issue lies in the inability to quantify or measure the term "happier." C . It does not define a timeframe:
Incorrect. While timeframe definition is important, the primary flaw here is subjectivity.
D . It is not aligned with the organization's objectives:
Incorrect. The test objective could align but still fail due to lack of measurability.
Syllabus Alignment:
ISTQB emphasizes creating measurable and actionable test objectives (TM-1.4.1).
Reference:
ISTQB Advanced Level Test Management Syllabus (TM-1.4.1)