Free Access SAP.C_C4H510_01.v2022-02-23.q43 Practice Test (Page 7)

Question 26

Which scoping element from Customer Care do you select to enable SAP Jam as a knowledge base in SAP Cloud for Customer?
Please choose the correct answer.
Response:

A.Business Performance Management

B.Communication for Customer Care

C.Service Request Management

D.Service and Repair

Question 27

What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?
Please choose the correct answer.
Response:

A.Determine service categories, Analyze incident categories, Determine SLA, Determine key dates

B.Analyze incident categories, Determine service categories, Determine key dates, Determine SLA

C.Determine service categories, Analyze incident categories, Determine key dates, Determine SLA

D.Analyze incident categories, Determine service categories, Determine SLA, Determine key dates

Question 28

Restriction rules can be assigned to work center views within a business role if they're based on which of the following authorization elements?
Please choose the correct answer.
Response:

A.Access Control

B.Access Rights

C.Access Restriction

D.Access Context

Question 29

Which of the following involved parties are supported by default for the installed base and installed base items?
There are 3 correct answers to this question.
Response:

A.Sales employee

B.Service technician team

C.Territory manager

D.Employee responsible

E.Customer

Question 30

You are setting up the connection between SAP Jam and SAP Cloud for Customer. Where do you enable this integration?
Please choose the correct answer.
Response:

A.In Service and Social General Settings under the Administrator work center

B.In General Settings under the Administrator work center

C.In Integration under the Business Configuration work center

D.In Fine-Tuning under the Business Configuration work center

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Question 26

Question 27

Question 28

Question 29

Question 30

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