A.Scoping

B.Preparation for go live

C.Realization

D.Kickoff

A.key guiding questions

B.Observation and Insight Development

C.challenging questions to bring the interviewee to make creative suggestions

D.user types that you might encounter

A.It helps to stay away from the solution mode.

B.To decelerate the brain dump exercise.

C.It ensures that all participants focus on the topic.

D.A challenge-related comment would influence the divergent perspectives.

A.Draft an introduction to the interview that lays out your intentions and the purpose of the interview

B.Think about whom you want to interview

C.Prepare your interview questions

D.challenging questions to bring the interviewee to make creative suggestions

A.People

B.Place

C.Client

D.Process