Question 246

Which permission is required to create, delete, refresh or activate a Sandbox?
  • Question 247

    Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):
    Case Creation
    * Case Triage
    * Case Assignment
    * Case Management
    * Case Closure
    Which key attributes should the BA look for when reviewing the process maps?
  • Question 248

    The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item.
    What is the name of this documentation type?
  • Question 249

    As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
    What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?
  • Question 250

    The sales teams at Universal Containers (UC) want to add a custom field to a page layout. The IT manager reminds the business analyst (BA) that UC uses the Application Lifecycle Management (ALM) process. The addition of the custom field and subsequent release to everyone in the organization must follow this process.
    What is the first step in the ALM process that should be taken?