A.High tech and expensive filling machines in the factory.

B.A building that has been designed specifically for manufacturing light bulb filaments.

C.An R&D manager who has been in the business for 18 years and has specialist knowledge of the formulations.

D.A sales director who is well known and popular throughout the industry.

A.Ensure TQM gets strategic focus.

B.Gain full commitment from your entire management team.

C.Motivate and train your staff to take up the ethos of quality.

D.Get your suppliers involved in TQM.

E.Encourage the sharing of ideas.

F.Communicate frequently to your business.

G.Give a fixed time scale for the TQM project.

H.Ensure a clear budget is identified for TQM.

I.Introduce a TQM department in the organisational structure.

A.Improving supplier relationships

B.Gaining a competitive advantage

C.Allowing remote working

D.Improving privacy and security

A.Records can be easily changed and amended

B.Transactions are recorded by a sole participant

C.Costs of maintaining and reconciling ledgers can be reduced

D.It will be easy to understand and work with.

A.Numeracy and literacy test

B.Personality test

C.Specific ability test

D.Cognitive test