A.Carrying out psychometric testing

B.Interviewing potential new recruits

C.Deciding on strategic objectives

D.Conducting appraisals with staff

A.Amendment of original budgets

B.Investment decisions

C.Strategy formulation

D.Pricing decisions

A.Payroll details

B.Sales analysis

C.Productivity measures

D.Inventory values

A.Identifies where the employee needs improvement and how to go about it.

B.Ties in with career planning.

C.Sets targets to help improve employee motivation.

D.Rewards performance above and beyond the expected.

E.Allows manager/employee to exchange feedback.

F.Can reduce the chance of confrontation occurring.

G.The process is usually devoid of bias.

H.Bureaucracy is reduced.

A.Competitor analysis

B.Regular customer surveys

C.Advertising

D.Social media

E.Internal customer segmentation

F.Internal communications