When undertaking business system modelling how many Business Activity Models' (BAM's) are initially produced?

An analyst investigating a sales system wishes to ask questions about how a customer order form is completed in the current system. What investigation technique is the analyst using?

An airline wishes to assess the punctuality of its flights. What type of business activity would do this?

Which of the following describes the objectives in a MOST analysis?

A business case for a project claims that the new system will provide managers with more time to think creatively about strategic issues. What would this be classified as in a cost-benefit analysis?