As part of an investigation, a business analyst has asked a business user to keep track of the actual tasks they carry out over a period of time. What is this investigation technique called?

In which of the following circumstances do buyers have high bargaining power?

Every night, at midnight, a system automatically raises invoices for customers that have placed orders that day.
The invoice is sent electronically by email to customers. What is the event that triggers the production of invoices?

When undertaking a CATWOE' analysis, which sequence should the first four letters be considered in?

A software house is developing a software package specifically for hotel management. A business analyst has been employed because of her familiarity with the hotel industry. Which of the following competencies has she been employed to bring to the project?