Free Access Salesforce.FSL-201.v2023-05-08.q145 Practice Test (Page 2)

Question 1

Which three objects are associated to the Work Type? Choose 3 answers

A.Articles

B.Service Appointments

C.Skill Requirements

D.Resources

E.Products Required

Question 2

Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?

A.Assign Contractor 1 as a Preferred Resource.

B.Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

C.Assign Contractor 2 as an Excluded Resource.

D.Assign Contractor 1 and 2 different capacities for repair work.

Question 3

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A.Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.

B.Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

C.Drag and drop the Service Appointments to other available Resources and run Optimization.

D.Ask the Customer Service Rep to call the customers and manually re-schedule for another day.

Question 4

Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.
Which steps technicians follow to report that a substitute asset is installed?

A.Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"

B.Mark installed asset as "shipped" - create new assets - create a new asset of relationships type = "shipment"

C.Mark installed asset as "shipped" - create a new product - relate the product to the asset

D.Mark installed asset as "obsolete"- create a new product - related the product to asset

Question 5

Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

A.Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.

B.Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.

C.Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.

D.Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the "Duration" field on the Work Order Line Item.

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