Free Access Salesforce.FSL-201.v2023-05-08.q145 Practice Test (Page 4)

Question 11

When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

A.When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

B.When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

C.When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

D.When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)

Question 12

An integration architect needs to build a solution that will be using the Streaming API, but the data loss should be minimized, even when the client re-connects every couple of days.
Which two types of Streaming API events should be considered?
Choose 2 answers

A.High Volume Platform Events

B.Change Data Capture Events

C.PushTopic Events

D.Generic Events

Question 13

Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

A.Use Process Builder to close the Case when all Work Orders are closed.

B.Use Workflow to close the Case when the Work Order is dispatched.

C.Use Process Builder to close the Case when the Work Order is created.

D.Use Workflow to close the Case when all Work Orders are closed.

Question 14

Northern Trail Outfitters (NTO) wants to use Marketing Cloud to solicit customer service feedback. If a customer Indicates they are unhappy with the service they have received, NTO wants a new case to be created in Service Cloud. NTO is unsure of what is possible within Marketing Cloud but would like to use as much native functionality as possible.
What approach would a consultant recommend?

A.Use an AppExchange package to create a customized API integration between Marketing Cloud and Service Cloud.

B.Use an Engagement Split to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.

C.Use an Engagement Split to capture positive or negative responses, and a Custom Activity to create a new case in Service Cloud.

D.Use Automation Studio to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.

Question 15

Universal Containers is looking to implement Entitlement Management to meet the following requirements:
Any employee from the customer account is eligible for support. Specific purchased products are eligible for support. What Objects should be set up for Entitlement Management?

A.Contacts and Service Contracts

B.Accounts and Service Contracts

C.Contracts and Assets

D.Accounts and Assets

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Question 11

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