Free Access Salesforce.Field-Service-Consultant.v2023-10-03.q155 Practice Test (Page 12)

Question 51

Northern Trail Outfitters wants to include the body of marketing email replies captured by Reply Mail Management (RMM) within auto-forwarded messages to their Customer Success team.
How could they accomplish this'

A.Check the "Include Replies as Attachments" box in the RMM settings.

B.Use RMM dynamic content blocks to render the email reply body.

C.Query the RMM data view for the reply body and reference it from a data extension.

D.Use RMM personalization strings to render the email reply body.

Question 52

Which two objects are required when configuring an optimization job?
Choose 2 answers

A.Polygons

B.Scheduling policy

C.Work type

D.Service territory

Question 53

universal containers has customers who have previously negotiated pricing on some products.
Which price book structure should a consultant recommend when considering the implications of pricing on work orders?

A.Utilize a custom global price book and add all products as price book entries

B.Utilize a custom global price book and add price negotiated products as price book entries

C.Create customer specific price books and add all products as price book entries

D.customer specific price books and add only price negotiated products as price Create book entries

Question 54

Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers

A.Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

B.Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

C.Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

D.Create the work skills using Setup. Manually assign the skills to Service Resources.

Question 55

Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

A.Cases Only

B.Work Orders only

C.Parent/Child Work Orders

D.Cases and Work Orders

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Question 51

Question 52

Question 53

Question 54

Question 55

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